Return & Refund Policy

At TRUMGETA, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

For any questions regarding your order, please contact us at support@trumgeta.com.

Returns

You may be eligible for a return if the following conditions are met:

The return request is made within 30 days of receiving your order.
The product is unused, in salable condition, and has all original tags attached.
The item is returned in its original packaging. We strongly recommend keeping the packaging for the first 30 days after purchase.

Non-returnable items include:

Used, installed, or damaged items (unless due to shipping damage or defects).
Custom or special promotional items (unless defective).
Any item returned beyond 30 days from the delivery date.

Replacements

You may qualify for a replacement if:

The item arrived damaged or defective (photo evidence required).
A missing component was found in the package.
You received the wrong product (photo of the package label required).

If you receive the wrong product and qualify for a replacement, we will provide a prepaid return shipping label.

Exchanges

If you wish to exchange a product:

The exchange request must be made within 30 days of receiving your order.
You will be responsible for return shipping costs if the product is not defective.
The fastest way to exchange an item is to return the original product first. Once the return is approved, you can place a new order for the item you want.
Delivery time for exchanged items may vary depending on your location.

Return Shipping

All returns must be shipped using a trackable shipping service.
We recommend using USPS delivery confirmation or any trackable courier service.
If your return is lost and was not shipped with a trackable method, we may not be able to issue a full refund.

Return Process

Contact Us: Email support@trumgeta.com with your order number, reason for return, and supporting photos if applicable.
Approval & Return Address: Once your return is approved, we will provide you with a return address. Please do not return items without prior approval.

Refunds

All returned items must be in salable condition to receive a full refund.
If an item is used or unsalable, a partial refund may apply, or the return may be denied.
Shipping fees are non-refundable unless the return is due to an error on our part.

Handling Fee: A 5% processing fee will be deducted from refunds to cover administrative and restocking costs.

Example: If your refund amount is $100, a $5 handling fee will be deducted, resulting in a $95 refund.

Partial refunds apply if:

The item is returned in a non-original condition (damaged or missing parts).
The return request is made more than 30 days after delivery.

Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3-5 business days.
Refund processing times may vary depending on your bank or credit card provider.

For any further questions, feel free to contact us at support@trumgeta.com.